shop711.com offers one of the easiest return and exchange policies on the web. we are committed to your complete satisfaction. You must contact us before sending the items back All items sent back to us must be in their original condition.I.E not worn, altered or washed, with all tags attached.  

1.If you want to change your item, please send it back within 7 days and be responsible for the shipping. (Merchandise must be unworn and in the original packing, and accompanied by the original packing slip so we can properly credit your shoes for another one.)

Please note that, return and exchange are not available for goods in top region except that our salesmen make mistake of your order. While we want you to be happy with your purchases, all returns are subject to the frequently asked questions on our on -line service in home page.